Email info@neckvana.shop to start your return. Our customer service team will provide complete return instructions and the correct return address. Please package your items securely and use a shipping service that provides tracking. We strongly recommend sharing this tracking number with our team to prevent lost returns.
Order Cancellations
You may cancel your order within 8 hours of placement by emailing info@neckvana.shop with your order number. If we cannot cancel in time and your package ships, you can still return it following our standard return procedure.
Delivery Issues
If your order exceeds our estimated delivery timeframe, please allow up to 2 additional business days and monitor your tracking information. For persistent delays beyond this extension, contact us with your order number for assistance.
Damaged or Incorrect Items
If you receive damaged merchandise or incorrect items, take clear photos of the problem immediately upon opening. Email these images to info@neckvana.shop along with your order number so we can resolve the issue promptly. Please note that return shipping costs remain the customer's responsibility even in these situations.
Unclaimed Packages
Parcels that are refused upon delivery or left uncollected at postal facilities will automatically return to our warehouse. In these cases, we reserve the right to deduct a £15 processing fee from your refund amount.
